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Executive Summary:
With the help of this project, we are attempting to understand about employee empowerment in the workplace in context with various factors as taken into consideration. Here we have taken the Telecom Sector and conducted the survey in Airtel and Reliance to be able to understand the analysis on employee empowerment in the Telecom sector. Empowerment is the process of an individual enabling himself to take action and control work and decision making in autonomous ways. Employee empowerment is one such topic which can become a double-edged sword for any organization who implements it.
We have adopted the Survey Method. In order to carry out with our survey we took a sample of employees from Reliance employees from Airtel and asked them to fill up a Questionnaire that was designed in such a way that would help us analyze whether employee empowerment exist in their organizational framework and whether it has helped them and the organization as a whole or not.
From the analysis of our data we found that empowerment prevails in both Airtel and Reliance but empowerment in Airtel exists more on the group level whereas in Reliance it exists more in individual level. We had built three assumption and tested it of which two were proved to be true and one false. Also from the analysis it can be understood that the empowerment situation in Airtel is better and more fruitful then that of Reliance. We derived this conclusion from the analysis of each of the question and drawing out a comparison between Airtel and Reliance. Thus, Airtel has employees who are empowered and more satisfied then the employees of Reliance. Therefore, Reliance needs to build a better framework for empowering its employees.
Introduction:
In this project, we are attempting to understand about Employee Empowerment in the workplace in context with how it helps in enhancing his/her performance along with the performance of the organization. Here we have taken the Telecom Operator Sector and conducted the survey with Reliance and Airtel to be able to understand the analysis on Employee Empowerment in this sector. But before we get into the analysis, let us first understand what Empowerment and Employee Empowerment means.
Empowerment refers to increasing the spiritual, political, social, or economic strength of individuals and communities. It often involves the empowered developing confidence in their own capacities. Empowerment is the process of enabling or authorizing an individual to think, behaves, take action, and control work and decision making in autonomous ways. It is the state of feeling self-empowered to take control of one's own destiny. Usually people misunderstand the concept of empowerment as something one does for another. Empowerment, instead, is the process of an individual enabling himself to take action and control work and decision making in autonomous ways. Empowerment comes from the individual. The organization has the responsibility to create a work environment which helps foster the ability and desire of employees to act in empowered ways. The work organization has the responsibility to remove barriers that limit the ability of staff to act in empowered ways. Employee Empowerment is “willingly and knowingly granting one’s official power to another” or to give up that official power to grant, withhold or withdraw to someone else. Empowerment is using one’s power, not to withhold or withdraw, but to grant to another the power that one has worked to obtain. Empowerment is the most difficult concept companies attempt to implement. The problem is that executives don't understand what empowerment is and how it works. Empowerment is allowing employees to do whatever they can--including bending and breaking company rules--to satisfy the customer. Few companies, however, are willing to give their employees that authority--and few employees are willing to accept it because in case of front line employees, who are not much intelligent and can be easily misused by customers and therefore their empowerment maybe exploited. In this survey our attempt is to find out whether the two telecom players in hand are given employee empowerment especially to the customer care executives and the front line employees and how it has affected its performance.