15-10-2012, 08:05 PM
The requirements:
1. A customer is calling to a mobile no. (or any 10 digit based
no. except landline no). The called is greeted with a welcome message
or any other message as per time or date (e.g. Please call during
office hours 10 AM to 6 PM, I am out of office from 10th to 20th
September, etc.) by the IVR with 1 or 2 level option for the customer.
2. Next as per the input of the client call is forwarded e.g. on
pressing 1 call will be forwarded to support, on pressing 2 it will be
forwarded to account, etc. (which may be either landline or mobile).
Features:
1. The Mobile No should have features of call hunting,
call forwarding to multiple lines and must be able to handle at least
500 or more calls simultaneously. There should not be busy tone.
2. If any particular no is busy it should intelligently follow
the options set by the customer (receiver).
3. The system must maintain the call logs (received and missed
calls). Call logs can be sent through email or SMS or web based
interface.
4. The server should be capable of recording the conversation.
5. Facility to set working hours on IVR i.e. after working hours
call should be transferred either to alternate number or on voice
mail.
6. Option to activate vacation mode and caller should be
informed for the same (in the word and language set by the client).
7. Choice to stop unwanted calls as per the blacklisting
facility and mode (i.e. busy tone or wrong no etc.).
8. Option to create list of selected numbers to receive
un-interrupted calls.
9. Client’s input data through API in the database.
