01-10-2010, 04:06 PM
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E-POSTOFFICE
INTRODUCTION
The e-Post Office is the shopping portal of the world renowned postal service on the Internet and an additional distribution channel. It sells Stamps, Post Cards, Packets, Cartons and has services like courier, registering for electricity vendors, selling mobile cards, etc. Under this website many products and services can be ordered.
The e-Post Office is expanded permanently through new products and services in order to offer a product portfolio corresponding to the market. The e-Services offer new flexibility through e-Packet, the PICKUP order for packages over the Internet as well as the online forwarding and storage orders.
The customers can have a payment alternative through credit card. In order to use the load writing procedure, the customer registers itself in the e-PostOffice and receives a login for its purchases name.
About Organization
The Department of Posts comes under the Ministry of Communications and Information Technology.
The Postal Service Board, the apex management body of the Department, comprises the Chairman and three Members. The three members of the Board hold portfolios of Operations & Marketing , Development and Personnel respectively. The Joint Secretary and Financial Advisor to the Department is a permanent invitee to the Board. The Board is assisted by a senior staff officer of the Directorate as Secretary to the Board . Deputy Directors General , Directors and Assistant Directors General provide the necessary functional support for the Board at the Headquarters.
For providing postal services, the whole country has been divided into twenty two postal circles. Each Circle is co-terminous with a State except for Gujarat Circle ( which also administers the Union Territories of Daman & Diu and Dadra & Nagar Haveli), Kerala Circle (which includes the Union Territory of Lakshdweep), Maharashtra Circle (which has within its jurisdiction the State of Goa), North East Circle (which comprises six North Eastern States- Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura), Punjab Circle (which has within its administrative jurisdiction ,the Union Territory of Chandigarh ), and Tamilnadu Circle ( which also administers the Union Territory of Pondicherry ).Each of these Circles is headed by a Pr. Chief Postmaster General or Chief Postmaster General. Each Circle is further divided into Regions comprising field units , called Divisions (Postal / RMS Divisions). Each Region is headed by a Postmaster General .In the Circles and Regions there are other functional units like Circle Stamp Depots, Postal Stores Depots and Mail Motor Service etc.
Mission
To provide high quality mail, parcel and related services in India and throughout the world ; to be recognized as an efficient and excellent organization exceeding the expectations of the customers, employees and the society; to perform the task by:
Total dedication to understanding and fulfilling customer's needs
Total devotion to providing efficient and reliable services , which customers consider to be value for money.
Total commitment to providing challenging and rewarding career for every employee.
Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country
Total enthusiasm to be forward looking and innovative in all areas.
Our Vision
India Post shall be a socially committed, technology driven, professionally managed and forward looking organization.
To provide high quality mail, parcel and related services in India and throughout the world;to be recognized as an efficient and excellent organization exceeding the expectations of the customers, employees and the society; to perform the task by:
Total dedication to understanding and fulfilling customer's needs
Total devotion to provide efficient and reliable services, which customers consider to be value for money.
Total commitment to provide challenging and rewarding career for every employee.
Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country.
Total enthusiasm to be forward looking and innovative in all areas.
Quality Policy
India Post aims to provide high quality mail, parcel and related services in India and throughout the world and to be recognized as an efficient and excellent organization exceeding the expectations of the customers, employees and the society; to perform the task by:
Total dedication to understand and fulfill customer's needs.
Total devotion to providing efficient and reliable services as per well laid service quality norms,which customers consider to be value for money.
Each outlet of Department of Posts would strive to serve the customers as per the quality norms.
Objectives of this Citizen’s Charter
This Citizen’s Charter is adopted at the Headquarters of the Department of Posts to serve as a guideline charter for the post offices across the country for them to formalize and state our commitment towards improvement of our services with a customer focus. It is framed on the basis of careful analysis of customer feedback and suggestions received in structured surveys carried out by the Department during June - December, 2006.
Our Services
The Department of Posts provides various services depending on customer requirements to extend the benefit of its huge network in the area of Communication Services(Letters, Postcards etc.), Transportation Services (Parcels, Logistics Post), Financial Services (Savings Bank, Money Order,
International Money Transfer Service, Public Private Partnership for extending financial service outreach through the post office network, Postal Life Insurance) and Premium Value added Services (like Speed Post, Business Post, Retail Post). We provide the communication, transportation and Banking Services in all places in the country. We provide our premium services in identified locations as per customer requirements and infrastructure availability.
