Download the PDF for free total quality management complete author Jayakumar
TQM: text with cases "clearly written in a logical order and points, supported by case studies of actual Professor Auckland demonstrates how the strategy of total quality management can be applied in all business activities to achieve world class performance. ..

This third edition includes several significant changes, including new material on process modeling and management, quality management systems, the development of the people, to measure performance, Business Excellence Model, self assessment, testing and implementing TQM.

Case studies reflecting the latest advances in the field by leading representatives of TQM and business have been included. They focus on organizations that fully integrated approach TQ in their business operations and delivered real benefits.