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Abstract
Online banking is the term used for performing transactions, payments etc. In¬ternet Banking lets anyone handle many banking transactions via his personnel computer. For in-stance, one can use his computer to view his account balance, request transfers between ac-counts, and pay bills elec¬tronically. Internet banking or online banking allows customers to conduct financial transactions on a secure website operated by their retail or virtual bank, credit union or building society. Nowadays, all banks pro¬vide online banking facility to their customers as an added advantage. Gone are the days, when one had to transact with a bank which was only in his local limits. Internet Banking, defined as ‘‘the delivery of banking services through the open-access computer network (the internet) directly to customers’ home or private ad¬dress’’. Has experienced phenomenal growth in recent years. In many ways, e-banking is not unlike traditional payment, inquiry, and information processing system, differing only in that it utilises a different delivery channel. Any decision to adopt e-banking is normally influenced by a number of factors. The success in Internet banking will be achieved with financial products and services that fulfill customer' wants, preferences and quality expectations. Customer satisfaction is a key to success in Internet banking and banks will use different media to customize products and services to fit customers' specific needs in the future. Consumer perceptions of transaction security, transaction accuracy, user friendliness, and network speed are the critical factors for success in Internet banking. For the present research work, study has been made in the field of Sivasagar district especially the banks of the said sub-divisions. For this aspect information’s is gathered through the schedule questionnaires, interact with Branch Head’s , Chief Managers and Employees of various banks .
KEYWORDS: Implementation , Banking , Online Banking, Sivasagar ,Assam.
Introduction
Internet Banking or Online Banking is a term used for performing transactions, payments etc. Over the Internet through a bank, credit union or building society’s securing website. This allows customers to do their banking outside of bank hours and from anywhere where Internet access is available. In most cases a web browser is utilised and any normal Internet connection is suitable. No special software or hardware is usually needed. In the world of banking, the development of information technology has an enormous effect on de-velopment of more flexible payments methods and more-user friendly banking services. Internet banking involves, consumer using the Internet to access their bank account and to undertake banking transactions. At the basic level, Internet banking can mean the setting up of a web page by a bank to give information about its products and services. At an advanced level, it involves provision of facilities such as accessing accounts, transferring funds, and buying financial products or services online. This is called “transactional” online banking. Internet Banking lets anyone handle many banking transactions via his personnel computer. For instance, one can use his computer to view his account balance, request transfers between accounts, and pay bills electronically. Internet banking system and method in which a personnel computer is connected by a network service provider directly to a host computer system of a bank such that customer service requests can be processed automatically without need for intervention by customer service representative. The system is capable of distinguishing between those computer service requests which are capable of automated fulfillment and those requests which require handling by a customer service representative. Internet banking is the latest in the series of technological wonders of the recent past. ATMs, Tele-Banking, Internet Banking, Credit Cards and Debit Cards have emerged as effective delivery channels for traditional banking products. Internet or Electronic or online banking is the newest delivery channel to be offered by retail banks in many developed countries, and there is a wide agreement that this channel will have a significant impact on the market. Online banking is becoming the indispensable part of modern day banking services. Banking industry is also one of the influenced industries adopting technologies which are helpful in providing better services to customers. Quality of service is improved by using technological innovations. Online banking is time saving.