questionaire on passengersatisfaction of ksrtc

The Kerala State Road Transport Corporation (KSRTC) is the state-run bus company in Kerala, India. It is one of the oldest state run public bus transport services in India and is headquartered in Thiruvananthapuram.
The earliest predecessor of the Kerala State Road Transport Corporation was the Travancore State Transport Department, constituted by the King Chithira Thirunal Balarama Varma, with the intent of reorganizing the transportation services of the former state. E.G. Salter, Assistant Operating Superintendent of London Passenger Transport Board, was appointed as Superintendent of the Transport Department on 20 September 1937.[2][3] The Transport Department grew with nationalisation of key interstate routes such as Thiruvananthapuram–Kanyakumari route and the Palakkad–Coimbatore route.

The first fleet consisted of 60 Comet chassis fitted with Perkins diesel engines, imported from England. The bodies of the buses were built by the staff of the Travancore State Transport Department under the supervision of the Superintendent. The model for the selection of operating staff continues to be followed by the current operating staff. The Transport Department gave preference in recruitment for those who were likely to lose their private transport company jobs resulting from the nationalization of Thiruvananthapuram–Kanyakumari route. Thus the Transport Department began with a staff of about a hundred graduates appointed as Inspectors and Conductors.

The State Motor Service was inaugurated by The King Chithira Thirunal Balarama Varma on 20 February 1938. He and his kin were the first passengers of the system on the inaugural trip; Superintendent Salter was the driver of the bus. This bus, along with the thirty-three other buses brought on road driving through the Kowdiar Square was an attraction at that time.

Following the enactment of the Road Transport Corporation Act in 1950, the Government of Kerala formulated KSRTC rules in 1965 by Section 44. The Transport Department was converted into an autonomous corporation on 1 April 1965 and the Kerala State Road Transport Corporation was formally established by the government of Kerala by the notification dated 15 March 1965. KSRTC buses are the registered under a dedicated RTO at Thiruvananthapuram with the registration series KL-15.

The State Transport, which was being administered as a Department of the Govt. of Mysore was subsequently converted into an independent Corporation under Section 3 of the Road Transport Corporation Act, 1950 on 1st of August 1961. The assets and liabilities of MGRTD excepting those of BTS unit as on 01-08-1961 were passed on to the new Corporation, which was named as MSRTC. The assets and liabilities of the residual MGRTD i.e. of BTS Unit were subsequently passed on to the Corporation on 1st of October 1961. Thus, Corporation was ultimately established for the entire State of Mysore.
At the beginning, the passenger transport services were operated in 6 Divisions- 5 Divisions operating mofussil services and 1 Division operating city services of Bangalore. It had 37 Depots, 2 Regional Work Shops and a Central Office at Bangalore. There were 15 permanent and 30 temporary bus stations with 35 wayside shelters and 104 pick-up shelters. The total number of employees deployed was 9705 and the staff ratio per schedule was 9.43. The total number of routes operated was 1065 with 1029 schedules and route length of 32,134 miles, average daily scheduled mileage being 127571. The total number of inter-state routes operated by the Corporation on a reciprocal basis with the neighbouring States were 40 ie., 29 Maharastra, 1 Goa, 7 Andra Pradesh, 2 Tamilnadu and 1 Kerala. The total number of vehicles held was 1518 with average vehicle utilisation of 123.8 miles. The average number of passengers carried per day was 4.35 lakh. The rate of breakdown was 1.88 and that of accident was 1.19. Earning per Mile (EPM) realized was 161.6 Ps., and Cost per Mile (CPM) was 127.2 Ps., resulting in net profit margin of 34.4 Ps/mile.