what are the various departments of crm and what are its aim?
what are the various techniques of crm?

Hi . . I wanted to see this Presentation? Please Help me how will i be able to view this Presentation?

I WANT TO SEE THE PRESENTATION OF CRM BAJAJ ALLIANZ IN GENERAL INSURANCE

crm used by bajaj allianz general insurance

Bajaj Allianz General Insurance Company Limited

It is a joint venture between Bajaj Finserv Limited (recently demerged from Bajaj Auto Limited) and Allianz SE. Both enjoy a reputation of expertise, stability and strength.

Bajaj Allianz received the Insurance Regulatory and Development Authority (IRDA) certificate of Registration on 2nd May, 2001 to conduct various businesses (including Health Insurance business) in India. The Company has an authorized and paid up capital of Rs 110 crores. Bajaj Finserv Limited holds 74% and the remaining 26% is held by Allianz, SE.

As on 31st March 2015 Bajaj Allianz maintained its premier position in the industry by achieving growth as well as profitability. Bajaj Allianz has made a profit before tax of Rs. 777 crores and has become the only private insurer to cross the Rs.100 crore mark in profit before tax in the last two years. The profit after tax was Rs.562 crores, 39% higher than the previous year.

Our Achievements

For the 10th consecutive year, Bajaj Allianz General Insurance has received iAAA rating from ICRA, indicating the highest claims paying ability and a fundamentally strong position in the industry. The first accreditation was received in 2005-06 and the company has maintained this rating since then.

Bajaj Allianz General Insurance was conferred the Economic Times Best Corporate Brand Award as an outcome of Economic Times Best Brands Survey 2016 identifying the company as one of the best brands according to the consumers in urban India.

The company was recognized as the Most Admired Health Insurance Company of the Year by Pharma Leaders Power Brands Awards 2015 recognizing its contribution in the health insurance space and exceptional claim settlement services to our customers.

The company was ranked 2nd amongst top health insurance brands in the country on the basis of customer loyalty according to a syndicated survey conducted by Indian Market Research Bureau (IMRB).

Bajaj Allianz General Insurance was awarded a Certificates of Appreciation by Rajasthan High Court and Punjab and Haryana High Court for excellence in the field of claim servicing for motor third party claims.

Bajaj Allianz General Insurance awarded The Silicon Valley Business Award 2015 under the categories Best Financial app and Best overall app categories for its innovation - Insurance Wallet. The awards recognize the leading companies and world-class brands which are leveraging apps and innovative technology devices as a part of their broader cross-platform business strategies.

The company was awarded the Claims Award Asia 2015, for the third consecutive year, this time under the categories of Insurer Claims team of the Year for claim settlement during J&K floods and Claims Innovation of the Year for introducing innovative claim settlement practices in health claims. Previously, the company had won the Insurer Claims Team of the Year Award 2014 for superior Health Claim Management practices and Claims Innovation of the Year Award 2013 for introducing Tablet Based Application for settlement of Motor Claims.