CALL CENTRE MANAGEMENT

About the Project:

Call center Management is an Intranet and Internet Application which deals with Automation of a call center, Recruitment, performance of call center executives, payroll management and also deals with Customer Queries.

The Modules of the Project are:-
Customer Registration
Customer Queries
Recruitment Module
Payroll Module
Employee Module

1. Customer Registration:
This module deals with Customer Registration to the web site before querying to the call center Executive.

2. Customer Queries:
This module deals with queries put forth by the customer through mail.

3. Recruitment Module:
This module deals with Recruitment process of a call center executive


4. Payroll Module:
This deals with payment calculation of a call center employee based on the policies of the company.

5. Employee Module:
This deals with managing the call center employees and customers.
SYSTEM SPECIFICATION
HARDWARE SPECIFICATION
PROCESSOR : 32 BIT, Pentium “ IV

RAM : 256 MB

HARD DISK : 40 GB
MONITOR : SVGA Monitor (800 * 600 RESOLUTIONS)
CLOCK SPEED : 266 MHz
KEYBOARD : 101 KEYS
MOUSE : Logitech
FLOPPYDRIVE : 1.44 MB

SOFTWARE SPECIFICATION
OPERATING SYSTEM : Windows 2000/XP.
FRONT END : XML,DHTML.
BACK END : Oracle 90.
MIDDLEWARE : J2EE.
SERVER :Tomcat4.1.