An article on this topic for declamation.

THE need has arisen in recent years for business
optimization, new business development, and
other measures for companies to improve their
competitiveness by utilizing information from a
variety of different workplaces, including those for
service delivery and for the production, distribution
and sales, operation and maintenance, and disposal
of products.
This development has prompted a re-evaluation
of interactive businesses. Along with ongoing
globalization and the spread of the Internet, there has
been progress on restructuring to take advantage of
lower-cost overseas labor for things like modularized
products and standardized services. Given this
situation, attention has been directed at sophisticated
products and services that deliver higher added
value and that are provided through the interplay of
knowledge and ideas held by the various different
participants in the workplace. One of the challenges of
operating an interactive business is to take advantage
of the knowledge and other skills of workplace
experts. The falling number of production workers,
specialization and segmentation of business activity,
and a more mobile workforce are making it difficult to
pass on the knowledge of highly specialized experts,
creating a need for mechanisms that use information
technology (IT) to help accomplish this.
Meanwhile, advances in enabling technologies,
specifically mobile, social networking service (SNS)
and M2M(a) technologies, are making it possible to gain
a realtime overview of things like people’s activities or
the statuses of plants and equipment. There has been
growing activity in recent years involving the activeuse of this data for business improvement or to create
new businesses.