bank token display with voice announcement ppt
#1

i am look for circuit explanation of bank token display can u help me
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#2

bank token display with voice announcement ppt

Abstract:

Mostly in banks, when the customers go for any transactions in banks, they find a long queue and have to stand in the queue until they get their turn. This is a very hectic and irritating process. To avoid all these, we have designed a small and flexible project.

In this project we will display the counter number with the token number to be served at that counter and also we will give same information through voice announcement so that users get better service.

The project Bank Token system uses microcontroller as the controlling unit. Three switches are used for 3 counters and the one switch to issue the token to the user. Whenever the users get tokens the respective token numbers will be displayed on at counter which is free. When one service is completed at some counter, then the operator has to press the counter switch then next available token number will be displayed on his counter for service. The same information will be announced through speaker by using micro controller.

To play the voice messages we do not need any separate voice module because we can play that voice from ARM7 LPC2148 micro controller directly by saving pre recorded voice message in micro controller’s memory in the form of binary

LCD is used to display the token numbers with allotted counter number. With this we can make bank service system very comfort to both users and bank employees.

Token Management System:

Any establishment in the pursuit of providing some service to the society cannot be having infinite resources to make the waiting time for getting served a zero. Hence there must be some kind of queue that has to be managed in a transparent & just full manner.

Managing a queue is much more serious problem when the time required to serve a person cannot be predetermined. This is very much true in case of health care services where the time taken depends on type of disease, interaction with the patient etc. The least that patient expects is to get served on first come first serve basis. To ensure this one of the methods that was traditionally followed was to handover recycled tokens to the patients walking in and make them meet concerned consultant on being called. This manual process is very tedious and prone to human errors, suspicion of tampering and communication problems among hospital staff. Such problems made it necessary to have automatic Token Management System in place.

Following are the essential requirement of a Token Management System:

Allow the service seekers themselves to generate next token in the queue along with date & time stamped.
Allow for several token dispenser units to avoid cluttering of people at one place.
Allow the service providers to view all the token issued for him at his table only.
Allow the service provider to call token beholder either from waitlisted queue or from the list of persons called again.
Communicate to the waiting people, the token no. being called both visually and aurally in vernacular language.
Allow the service provider either to close the call or retain the call so that a person can be called again which will be very helpful for consultants like eye specialists.
The token system designed, manufactured & supported by PROCESS CARE SYSTEMS addresses the requirements mentioned above along with many more features explained below

The system usually consist of more than one calling unit and a display unit. Token Dispensers are employed to get the token printed and to register service request. All these units are connected to the central controlling unit called Token Hub Token can have upto 8 services. A separate hot key will be there for each service.

The Token Management System developed by PROCESS CARE has following modules:

Token Dispenser Unit: used to get a Token printed & to register a token no. for a particular service.

Token calling unit: used to call a registered Token no..

Token Display Unit: used to display called token no., room no. of the service provider and announce the token no. in two languages predefined.

Token Hub: This is main module of the entire system which receives request from all the Token Dispenser Units and maintains one queue for every service. Likewise it can maintain upto maximum of 8 service queues. It can get connected to a maximum of 16 dispenser units & accepts service request from all of them.

Detailed description:

The Token Dispenser Unit can have upto a max. of 8 feather touch keys catering to 8 different services and another key to confirm the selection of a service. The token generated can have a prefix letter to distinguish between different types of services. On any of the Token Calling Units requesting for a token to be called, the hub will determine from which queue it has to pickup the token & put that token on the Token Display Unit & announce the token no. in two different languages.

The token generated for different services will be put into respective logical queues.

User can keep pressing different service keys and then press OK button. The dispenser unit chooses the service that was pressed just before OK button. Thus giving user a chance to correct himself if wrong service key was pressed. Ordinarily user presses required service key followed by OK key which makes the dispenser unit to print a Token and adds the request to the particular queue.

The Token Calling Unit has two navigation keys 'PREV' & 'NEXT', one Call key, one 'RETAIN' key & a 'CLOSED' key. User can choose a token no. by browsing through the token queue using navigation keys and then press 'CALL' button. This action the hub to announce the token no. & show the token no. on seven segment (4" height) display along with the room no. of the service provider. After providing the service user can retain the service seeker or can close the call by pressing 'CLOSE' button. The seven segment LCD display within the module helps the user in identifying the tokens.

The Token Display Unit is designed with 3 digits for token and one digit for counter number along with voice module to announce both in English and a vernacular language.

All these modules are designed to be connected to a Token hub to make a star topology to increase the reliability.
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