Hi,
as i was fed up with airtel customer care i need to escalate my problem, so please provide escalation contact details.
thanks in advance
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Airtel is credited with pioneering its business strategy to outsource all of its commercial operations, except marketing, sales and finance, and the construction of the low-cost, high-volume "minute factory" model. The strategy has since been adopted by several operators. The Airtel team is supplied and maintained by Ericsson and Nokia Solutions and Networks, while IT support is provided by IBM. The transmission towers are maintained by Bharti subsidiaries and joint ventures, including Bharti Infratel and Indus Towers in India. Ericsson agreed for the first time to be paid per minute for the installation and maintenance of its equipment instead of being prepaid, which allowed Airtel to provide low calling rates of ₹ 1 (1.5 ¢ US) / minute.
Airtel's broadband and telephone services (ABTS) brings its home telephone lines to connect with the rest of the world. We also bring you high speed internet connection through our broadband service. We have always believed in a personal touch to all our interactions with you. This brochure is one of these efforts, and will provide you with the information you need for your future interactions with us. It informs you about our service standards and our processes. It also describes how you can resolve your complaints, should you ever find our services below what we promise to offer.
Airtel India is the largest mobile phone provider and second largest fixed-line provider in India, and is also a provider of broadband and subscription television services. It offers its telecommunications services under the "airtel" brand, and is headed by Sunil Bharti Mittal.