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Title: SERRVICE QUALITY DELIVERY OF RELIANCE FRESH
Page Link: SERRVICE QUALITY DELIVERY OF RELIANCE FRESH -
Posted By: seminar class
Created at: Tuesday 22nd of February 2011 01:10:51 PM
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INTRODUCTION
‘Quality’ in a service organization is a measure of the extent to which the service delivered meets customer’s expectations because to the customer, quality is all about Meeting or exceeding their expectation.
The National quality institute web site defined quality as follows:
Quality is in the eye of the beholder. Yet we all recognize it when we
See it …… Quality is when you are so satisfied with a product or service
That you go out of your way to recommend it to other people”
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Title: reliance fresh pdf
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Title: questionnaire on customer satisfaction in reliance fresh
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Title: fayol principle of management applied in reliance fresh
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