History
The word telephone, from the Greek roots tele, far, and phone, sound, was applied as early as the late 17th century to the string telephone familiar to children and was later used to refer to the megaphone and the speaking tube; but in modern usage it refers solely to electrical devices derived from the inventions of Alexander Graham Bell and others. The U.S. patent granted to Bell in March 1876 for the development of a device to transmit speech sounds over electric wires is often said to be the most valuable ever issued. The gen ....etc

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literature review of performance appraisal on bsnl
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BSNL
INTRODUCTION
“BHARAT SANCHAR NIGAM LIMITED” is abbreviated as BSNL. It is fourth largest departement of TeleCommunication Company in Asia and seventh in world today. Which is one of the most earning revenue in India. Above more than 3 laces employees, officer and engineers working in BSNL at present. Previously electro mechanically exchanges for use in India namely Strowger type exchange, cross bar exchange were there. These manual telephone exchanges suffered from s ....etc

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Submitted by:
Akash Verma




B.S.N.L. – An Introduction


Bharat Sanchar Nigam Limited (known as BSNL, India Communications Corporation Limited) is a state-owned telecommunication
company in India.
BSNL is the sixth largest cellular service provider, with over 57.22 million customers as of December 2009 and the largest land line telephone provider in India.
Its headquarters are at Bharat Sanchar Bhawan, Harish Chandra Mathur Lane, Janpath, New Delhi. It has the status of Mini Ratna, a statu ....etc

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On October 1, 2000 the Department of Telecom Operations, Government of India became a corporation and was christened Bharat Sanchar Nigam Limited (BSNL). Today, BSNL is the largest Public Sector Undertaking of India and its responsibilities include improvement of the already impeccable quality of telecom services, expansion of telecom network introduction of new telecom services in all villages and instilling confidence among its customers.

At present the BSNL is the Worldâ„¢s Largest Seventh and Indiaâ„¢s First Te ....etc

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A STUDY ON CUSTOMER SATISFACTION FOR BSNL PRODUCTS AND SERVICES AND ITS ROLE IN BUILDING BRAND EQUITY FOR THE COMPANY.
Project Report submitted by
SARAVANA PERUMAL.G
Register No: 010771037
Batch: 2005-07

SYNOPSIS
The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth.
BSNL has good brand awareness among the people. This could be attributed to its long history in the market ....etc

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