Customer Satisfaction Profit Chain
Starbucks: Delivering Customer Service
 Why successful
• Tight alignment between target market (sophisticated, affluent coffee lover, coffee drinking life style) and highly differentiated value proposition
– Drinking coffee as self-indulgent ritual: Best coffee
– Tendency to linger, in search of a sanctuary: Physical environment
– Friendly people, social interactions: Service Philosophy
 Impact of growth strategy
• Retail expansion: Ubiquity of stores makes Starbucks less ....etc

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plz send to [email protected] plzzzzzzzzzzzzzzz ....etc

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A STUDY ON CUSTOMER SATISFACTION FOR BSNL PRODUCTS AND SERVICES AND ITS ROLE IN BUILDING BRAND EQUITY FOR THE COMPANY.
Project Report submitted by
SARAVANA PERUMAL.G
Register No: 010771037
Batch: 2005-07

SYNOPSIS
The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth.
BSNL has good brand awareness among the people. This could be attributed to its long history in the market ....etc

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A STUDY ON CUSTOMER SATISFACTION” WITH RESPECT TO “ICICI direct.com”
Introduction to study

The capital market consists of two kinds. They are Primary market, and Secondary market.
Primary marketis popularly known as new issue market.Secondary market is an important
component of capital market. The stock exchanges are known as secondary market.
To learn more about how customers can earn through the stock market, on has to
understand how it works. So a person desirous of buying /selling shares in th ....etc

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Submitted By
Ankur Singh
PGDM-III, Semester
Batch- 2008-10
Roll no. 014908005

Centre for Management Technology
Knowledge Park I Gr. Noida



EXECUTIVE SUMMARY

Private banking is a concept which is new and fast emerging in the world of banking where changes have become a necessity in order for banks to survive in this competitive environment vis-à-vis not only from the public and private sector banks but also from the foreign banks. The obj ....etc

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plz send me dis ppt [email protected] ....etc

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Submitted By :-
BIPIN SINGH


CRITICAL ANALYSIS OF VODAFONE CUSTOMER SATISFACTION SURVEY
Objective:-
This Survey is designed to bring about a sharp understanding of the market potential for telecommunication products. The corporate support to different brands. The study is made to assess and access the consumer desire from versatile angles leading to skim out the potentially of market strengthening Vodafone cellular action plan meeting future target not only this much but it also makes a gesture to assess th ....etc

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presented by:
Abhrajyoti sen


Introduction
MTS India (formally Sistema Shyam TeleServices Limited), referred to simply as MTS, is an Indian telecom service provider. Shyam holds the Unified Service Access License for the Rajasthan circle and operates Basic Telephony, mobile telephony (CDMA) and broadband services in the province. Shyam Telelink is the end-to-end service provider in Rajasthan with more than 269,000 subscribers as on August 2008 and a strong brand – Rainbow
ABOUT MTS
Mobile TeleSystem ....etc

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INTRODUCTION


INDIA
India has one of the largest numbers of retail outlets in the world. Of the 12 million retail outlets present in the country, nearly 5 million sell food and related products. Thought the market has been dominated by unorganized players, the entry of domestic and international organised players is set to change the scenario. Organized retail segment has been growing at a blistering pace, exceeding all previous estimates. According to a study by Deloitte Haskins and Sells, or ....etc

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....etc

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