30-01-2010, 07:31 AM
The project contains three main modules. These are Administrator, Staff and Customer. The administrator logins to the application and enters the details are Staff Entry, Project Entry, View New Bugs From Customers, Assign Bug to staff, View Bug case flow status details, Send message to customers. The staff details are username, password, category and Email Id. The project details are name and description. The bug details are project name, error category, error details, print screen of the bug, due date to reply for the bug. Bug assign details include the ticket number which is generated for the bug and other messages. Case flow details include bug details, which staffs are involved in solving the bug, and the status. The message sending includes the message details for the bug solution. The staff may login to the site using username and password. Then he may view the bugs assigned to them. He can directly give solution message to customers or he can assign the bugs to other staffs if the bug is related to them. The user may view bug case flow details with which he involved. The customer registers in to the applications and login to the site using username and password, whenever a bug is raised from his software; he sends the bug details to the administrator with print screen of the bug generated. He may see the bug case flow details and bug status along with remedy details at any time using the ticket number generated during new bug entry.