12-03-2011, 03:45 PM
Presented by:
Raisa cabacaba
Jessie donasco
Reginard fajanoy
edmarlyn maravillosa
[attachment=10107]
Knowledge Management and Special Purpose Business Information System
KNOWLEDGE MANAGEMENT
KM Strategy in organizations
“KM is a concept in which an enterprise gathers, organizes, shares, analyzes the knowledge of individuals and groups across the organization in way that directly affect performance”
A discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance. KM envisions getting the right information within the right context to the right person at the right time for the right business purpose..
Knowledge Management is the systematic management of vital knowledge and its associated process of creation, organization, diffusion, use and exploitation.
KM can be broadly defined as the identification and management of processes for leveraging the intellectual capital of organizations over time and place. As such, it applies to every job function and process and seeks to capture institutional learning and share best practices for the benefit of the entire firm and clients.
Sources of Knowledge
Internal information resources:
• People -oral communication
• Correspondence -Mail, memoranda
• Data Records -Files on activities, operations, personnel
• Graphic materials - Maps, charts, diagrams, etc
External information resources:
• People outside the organization
• Internal information resources of other organization
• Published information- books, journals, report, etc.
• Electronic databases and data banks
Three pillars of knowledgeManagement
• Technology
• Process
• People
Process of KM
• The KM process covers information both internal & external),experience of employees, & details of the systems & procedures.
• It aims at empowering employees with the required information and knowledge in order to improve their performance and productivity.
Objectives of Knowledge Mgt.
Create knowledge repositories
Improve knowledge access
Enhance the knowledge environment
Management knowledge as an asset.
Phases of KM
Knowledge Identification
Knowledge Elicitation
Knowledge Classification
Knowledge Storing
The Knowledge Management Cycle
The Knowledge Management Cycle
Create knowledge
Capture knowledge
Refine knowledge
Store knowledge
Manage knowledge
Disseminate knowledge
Roots of Knowledge Management
Knowledge Management
The Industry and Status
Anderson Consulting(Accenture)
1. Acquire
2. Create
3. Synthesize
4. Share
5. Use to Achieve Organizational Goals
6. Environment conducive to knowledge sharing
Ernst & Young
1) Knowledge Generation
2) Knowledge Representation
3) Knowledge Codification
4) Knowledge Application
Reason for Adopting KM
Retain expertise of personnel
Increase customer satisfaction
Improve profits, grow revenues
Support e-business initiative
Shorten product development cycles
Provide project workspace
Business Uses of KM Initiative
Capture and share best practices
Provide training, corporate learning
Manage customer relationship
Deliver competitive intelligence
Provide project workspace
Manage legal, intellectual property
Raisa cabacaba
Jessie donasco
Reginard fajanoy
edmarlyn maravillosa
[attachment=10107]
Knowledge Management and Special Purpose Business Information System
KNOWLEDGE MANAGEMENT
KM Strategy in organizations
“KM is a concept in which an enterprise gathers, organizes, shares, analyzes the knowledge of individuals and groups across the organization in way that directly affect performance”
A discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance. KM envisions getting the right information within the right context to the right person at the right time for the right business purpose..
Knowledge Management is the systematic management of vital knowledge and its associated process of creation, organization, diffusion, use and exploitation.
KM can be broadly defined as the identification and management of processes for leveraging the intellectual capital of organizations over time and place. As such, it applies to every job function and process and seeks to capture institutional learning and share best practices for the benefit of the entire firm and clients.
Sources of Knowledge
Internal information resources:
• People -oral communication
• Correspondence -Mail, memoranda
• Data Records -Files on activities, operations, personnel
• Graphic materials - Maps, charts, diagrams, etc
External information resources:
• People outside the organization
• Internal information resources of other organization
• Published information- books, journals, report, etc.
• Electronic databases and data banks
Three pillars of knowledgeManagement
• Technology
• Process
• People
Process of KM
• The KM process covers information both internal & external),experience of employees, & details of the systems & procedures.
• It aims at empowering employees with the required information and knowledge in order to improve their performance and productivity.
Objectives of Knowledge Mgt.
Create knowledge repositories
Improve knowledge access
Enhance the knowledge environment
Management knowledge as an asset.
Phases of KM
Knowledge Identification
Knowledge Elicitation
Knowledge Classification
Knowledge Storing
The Knowledge Management Cycle
The Knowledge Management Cycle
Create knowledge
Capture knowledge
Refine knowledge
Store knowledge
Manage knowledge
Disseminate knowledge
Roots of Knowledge Management
Knowledge Management
The Industry and Status
Anderson Consulting(Accenture)
1. Acquire
2. Create
3. Synthesize
4. Share
5. Use to Achieve Organizational Goals
6. Environment conducive to knowledge sharing
Ernst & Young
1) Knowledge Generation
2) Knowledge Representation
3) Knowledge Codification
4) Knowledge Application
Reason for Adopting KM
Retain expertise of personnel
Increase customer satisfaction
Improve profits, grow revenues
Support e-business initiative
Shorten product development cycles
Provide project workspace
Business Uses of KM Initiative
Capture and share best practices
Provide training, corporate learning
Manage customer relationship
Deliver competitive intelligence
Provide project workspace
Manage legal, intellectual property